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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Regina Whalen

Regina Whalen

May 14, 2026

5  out of  5
rating by Regina Whalen
"Diane was friendly and personable, and she proved she knows her job well. I purchased auto insurance on 2 vehicles and renters insurance, and she saved me money in comparison to my previous insurance company and agent. Thank you, Diane, for a great experience!"
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mollie collins

May 8, 2026

5  out of  5
rating by mollie collins
"Easy and great Experience!"
We responded:
"Thank you for the 5-star review, mollie! Here on State Farm Agent Jeffrey Branum’s Team, we are proud to serve our community and appreciate your recognition. "
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Brandon Wood

May 6, 2026

5  out of  5
rating by Brandon Wood
"I am a long time customer at Jeffery B State Farm. Diane is an absolute gem and will always work hard to take care of your insurance needs. She goes above and beyond and am so thankful she is my agent . 5 stars ⭐️ x5"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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David Baker

May 5, 2026

5  out of  5
rating by David Baker
"Heather is star player in her industry. I was told she would get in contact today and despite her being busy she stayed late to talk with me about changes in my policies and worked towards a solution so I would not lose my discount. Very insightful and fun to speak with"
We responded:
"We are grateful for your 5-star review, David! Thanks for taking a moment to share your positive rating of State Farm Agent Jeffrey Branum’s Team here in Barbourville . "
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Zak Bryant

May 4, 2026

5  out of  5
rating by Zak Bryant
"Statefarm is amazing. Heather M. was amazing with ensuring that my coverage had everything & even worked valiantly to make it as affordable as possible. She explained the processes very well. Top 3 best customer service calls I’ve ever made! Give that gal a raise or some extra PTO. Tim as well!"
We responded:
"Zak, thank you for your wonderful review of State Farm Agent Jeffrey Branum’s Team!"
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Bobby Saylor

May 1, 2026

5  out of  5
rating by Bobby Saylor
"Diane did an awesome job! Very very nice and helpful. Wish I had switched sooner"
We responded:
"Thank you for taking the time to leave such a great review, Bobby. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Derek Mills

April 30, 2026

5  out of  5
rating by Derek Mills
"Thanks to Dianna Jones for helping me save money on my car insurance. Whole office staff was friendly and helpful."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Kathryn Harrison

April 30, 2026

5  out of  5
rating by Kathryn Harrison
"Heather was amazing! She discussed whole life insurance policies for me and my granddaughter! She is very kind, compassionate and knowledgeable! If you are looking for honesty go see Heather! Huge thanks to her!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jeffrey Branum’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Hannah Warfield

April 13, 2026

5  out of  5
rating by Hannah Warfield
"Tim did an amazing job i highly recommend him!"
We responded:
"Wow, thank you for the 5-star review, Hannah! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Stephanie Burnett

March 5, 2026

5  out of  5
rating by Stephanie Burnett
"The best insurance I've ever had and a good friendly company"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jeffrey Branum’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Barbourville ."
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Jessica Bright

February 27, 2026

5  out of  5
rating by Jessica Bright
"Absolutely wonderful experience with these guys! They make yoy feel like family and are always soo helpful with any questions or concerns💛"
We responded:
"Thanks so much for the amazing review, Jessica! We really appreciate your support here in Barbourville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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bailey meade

February 26, 2026

5  out of  5
rating by bailey meade
"Gave me the best deal for truck and home insurance!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Profile photo of Allie McLean

Allie McLean

February 24, 2026

5  out of  5
rating by Allie McLean
"Tim is amazing, he's patient, works with you, has humor, and helps get you what you want and does everything he can to get your price low! I highly recommend him!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jeffrey Branum’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Teddy krystal Lawson

January 27, 2026

5  out of  5
rating by Teddy krystal Lawson
"Dianna Jones was so amazing and easy to talk to. She made the process easier and comfortable. Amazing place will recommend to all my family and friends. Thanks again Dianna, Krystal Lawson"
We responded:
"Thank you for the 5-star review, Teddy! Here on State Farm Agent Jeffrey Branum’s Team, we are proud to serve our community and appreciate your recognition. "
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Melinda Horn

January 21, 2026

5  out of  5
rating by Melinda Horn
"Tim was awesome he explained everything to me GREAT JOB"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jeffrey Branum’s Team. "
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Dylan Brown

January 21, 2026

5  out of  5
rating by Dylan Brown
"Fast and friendly service"
We responded:
"Thanks so much for the amazing review, Dylan! We really appreciate your support here in Barbourville . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jeffrey Branum’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Barbourville . "
Profile photo of Janna Mei Smith

Janna Mei Smith

January 8, 2026

5  out of  5
rating by Janna Mei Smith
"Lisa was very helpful! Got everything done super quick!"
We responded:
"Lisa is always glad to work hard for the customer. She gives them service and a smile. Thanks for the review and your business!"
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Mary Hensley

January 6, 2026

5  out of  5
rating by Mary Hensley
"Lisa help me for an hour yesterday thank you so much I give you a 10"
We responded:
"Lisa loves helping customers. She does it with a smile! Thank you for the business and the feedback! "
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Eli Rogers

December 23, 2025

5  out of  5
rating by Eli Rogers
"Tim was very helpful!!"
We responded:
"Tim takes pride in helping folks. Thanks for the 5 star review!"
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Kelli hinkle

December 23, 2025

5  out of  5
rating by Kelli hinkle
"Heather is always ready to help! She explains everything and makes sure all questions are answered before the end of the call. She will help you save money and make sure you know your coverage. When you call you will be talking to a friend that is always ready to help!"
We responded:
"Heather gives her best to helping customers. Thanks for your business and feedback!"
Profile photo of Mackenzie House

Mackenzie House

December 19, 2025

5  out of  5
rating by Mackenzie House
"I just switched to State Farm car and renter’s insurance to save money on our policies. I spoke with Tim who went above and beyond to help us with our coverage! He was super friendly, helpful, and knowledgeable. Thank you so much!"
We responded:
"So glad you had a great experience. Tim loves helping customers! Thanks for the positive feedback. "
Profile photo of Austin Dozier

Austin Dozier

December 8, 2025

5  out of  5
rating by Austin Dozier
"Completed a quote online over the weekend. Monday morning, Tim gave me a call to go over my quote. Tim was very polite and explained to me everything that I needed explained. Tim saved me more money that I was quoted. I would definitely recommend giving Tim a call to help you save on your insurance if you are shopping."
We responded:
"Tim is great at his job, and loves helping customers. Thanks for the feedback!"
Profile photo of Treston Hurt

Treston Hurt

December 6, 2025

5  out of  5
rating by Treston Hurt
"Tim was able to help me a lot, was very professional and was able to save me a lot of money- Treston."
We responded:
"Tim is great. Glad he was able to help. Thanks for the positive feedback!"
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Mattie Lewis

December 4, 2025

5  out of  5
rating by Mattie Lewis
"She’s absolutely amazing!"
We responded:
"We think so too! Thanks for the great review. "
Profile photo of Connie Cook

Connie Cook

December 4, 2025

5  out of  5
rating by Connie Cook
"Heather takes such great care of our entire family! I know that we have the coverage we need at a great price!"
We responded:
"Heather loves helping customers with coverage that fits their needs. Thanks for the feedback and the business!"